It’s difficult to imagine a time without GPS navigation, but gone are the days of our engineers driving around with a glovebox full of road maps for every major city in Scotland. Our vehicles are equipped with GPS technology which allows us to track the whereabouts of our engineers in real time, and utilize route optimization for more efficient reporting.
When we began carrying out physical inspections nearly 70 years ago, mobile phones and tablets were merely a pipe dream; but rapid advances in mobile technology now allow our engineers to access our cloud based server and obtain information whilst on the road. The engineers can liaise directly with customers and provide arrival times, accurate to within minutes.
In 1993 we became the first ever engineering firm to adopt both Glassmatix and Audatex. These systems have evolved over the years and we have recently invested in:
Glass’s Market Value Assessor
Glass’s Repair Estimating system
Audatex Auda Enterprise Gold
Minotaur EVA Electronic Vehicle Assessment
Allowing us to provide accurate reporting, and maintain Service Levels on behalf of our customer base.